Operations Cases
The Client
Germane Solutions was contacted by a community health system, relatively new to medical education that is planning to bring in its inaugural class of residents for its initial residency programs. Though the Program Directors for these sponsored programs have prior program leadership experience, the supporting GME Office and administrative staff were newer to Graduate Medical Education and the processes necessary to implement a resident management software (RMS) successfully, coordinate the clinical resources contributing to resident training, and train and onboard the incoming learners to the institution.
The Challenge
As the start of the academic year was approaching, Health System leadership and the GME Office recognized the remaining number of actionable steps, coupled with the limited experience of their support staff, would likely result in the institution and its GME programs being unprepared for the incoming residents.
With only a month left to build, launch, and train the new software before the incoming residents began clinical training. The Health System and GME Leadership needed to quickly locate experienced resources to provide temporary guidance and support for successfully executing all remaining actionable work steps while receiving training to the GME Office, program faculty, and clinical, administrative staff to ensure long-term success.
The Solution
Through Germane Solutions’ Interim GME Support Services, the client was provided with 12 weeks of full-time interim support from a team of Germane Solutions Consultants, each with over 10 years of administrative GME experience.
With strategic planning and effective oversight, Germane Solutions' team of subject matter experts seamlessly collaborated with the existing staff to prioritize, plan, and complete all required GME-related work efforts before and after the residents’ arrival.
This education-oriented collaboration structure utilized formal and informal training sessions, live training examples, and immediate access to knowledgeable resources. This proved to be an ideal learning environment to transfer knowledge from experienced industry experts to the Health System and GME Office’s existing and developing talent.
The Germane Effect
Germane Solutions ensured that the institution and its programs were properly primed and prepared for the inaugural class of residents, which proved to be an invaluable experience for the health system and its supporting GME infrastructure.
The move was praised by executive leadership, who provided feedback that the value of the support and expertise far outweighed the investment. The additional support resulted in the following outcomes,: reduced work compression among existing administrative staff, properly trained and prepared GME leadership and support personnel, foundational materials developed to support additional full-time GME office staff, high resident and faculty satisfaction, fully implemented RMS, substantial ACGME compliance, accurate documentation and reporting of resident rotational experiences, and maximized GME funding and reimbursement.